I just wanted to post a short note for people who normally see me online all the time and who may wonder what's happened to me recently. And for people sending me support emails wondering why response time is so slow lately.
The short story is that my mom developed an autoimmune condition that led to liver failure. She had been due for a transplant, but soon became much too sick to be considered a transplant candidate (you can't get a transplant unless they think you'll survive the transplant surgery). For the past several days I've been spending all my time visiting the intensive care unit at NY Presbyterian hospital.
The nice thing about independent developers is that you can get hold of the guy who wrote the software, but the downside is that one person's personal life can bring the entire operation to a halt. For those writing me in regard to customer support, Sparkle, etc, I'm not ignoring you but I just can't deal with that stuff right now. I'll get back to you all as soon as I can.
If you're religious at all, say a prayer for my mom, she'd appreciate it.
Sun, 02/10/2008 - 00:33
Sorry to hear about your mother. We're all pulling for her here.
As for support, I wouldn't worry about it too much. It doesn't look like you have forums so maybe as an alternative, you can set up a "support" blog post where people can ask questions in the comments and hopefully other users can answer them in your absence. In the end, though, I'm sure your users will understand. And definitely don't sweat the Sparkle stuff.
Take whatever time you need. Drop us a line if you need anything. We'll still be here when you get back.
Sun, 02/10/2008 - 00:55
Wow. I hope for the best. This must be a very difficult time for you.
We're all human and most people can understand life emergencies taking priorities. Try to not worry about the business, it will survive.
Mon, 02/11/2008 - 10:29
I am so sorry to hear about your mother. I will definitely be thinking of her and you as you go through this trying time. If you need anything from us that could help you with support issues while you are unavailable, please feel free to email us.
Mon, 02/11/2008 - 12:54
My thoughts are with your Mom.
I've been meaning to send you guys a letter.
Hang in there.
Sat, 03/01/2008 - 13:53
God bless, we'll be praying for your mom. My wife just went through a serious health condition that they didn't hold any hope for her. After tons of prayer, and a (very) few good doctors, she is now better and she'll outlive all of them.
Go find the best in the field that know her condition. Leave the 'average' doctors to fight the 'average' problems.
Thanks for the great software, and for the many years of support.
I hope to hear good news from you soon.
Jim
Post new comment